سياسة الاستبدال والاسترجاع

The process of sale in your purchases and use of products available on this site is subject to the terms and conditions of use and service. The store may choose to accept or not accept or cancel your order in some cases, for example if the product you wish to buy is unavailable, or if the product was priced incorrectly, or if the order was found to be fraudulent. The site will refund what you paid for orders that are not accepted or canceled within the period specified by the Central Bank, from 3 to 14 days. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, programs, and trademarks, are the exclusive property of the store and are protected by copyright. When purchasing or sending an email, you agree to receive any emails or notifications regarding the order. No orders can be received through the showroom, only through shipping and delivery companies. The site reserves the right to make any modifications or changes to its site, policies, and related agreements, including the privacy policy, as well as the terms and conditions of service and the terms of exchange and return. *Policy for exchanging and returning goods: All products are to be returned within no more than 3 days from receipt of the order, and to maintain product quality and preservation, they cannot be returned afterward unless there is a problem or defect in the product. If a defect or manufacturing error occurs, it will be returned after reporting it. Regarding cases where products are not returned, there are certain cases where the product cannot be returned: - When the return request is submitted after the specified time, which is 3 days from the date of receipt for products. - When the product has been used, or damaged, or is not in the same condition as when received, or when the security sticker has been removed. - Consumed products that have been used or installed. - Products that have been tampered with or their serial numbers removed. - Products without price tags, labels, original packaging, or missing accessories. Products purchased from the site cannot be exchanged or returned from the showroom, and they can only be exchanged or returned through the website. Nafes Almas is not responsible for delays in shipments during holidays and seasons. How can I recover my money if I receive a product that is not in the correct shape or damaged? When you receive the product in a damaged condition or different from what was selected on the site, you can return the product to us in the same condition in which you received it, with its original packaging, within 3 days from the date of receipt. Once we receive the product, we will examine it, and if a defect or damage is found, we will immediately start the process of refunding your money, whether it is the amount paid for the product or the amount paid for shipping and delivery. Dear customer, a fee of 47 is charged for the return or exchange of any product that does not have a defect. When returning or exchanging a product that has a defect: 1- No amount is charged for the exchange. 2- The refund is only for the product amount.